Member Support

Customer Service:

• Call (888) 225-7202, TTY 711

For In-network HMO benefits:

Emergency – Dial 911 or go to the nearest Emergency Room
After-hours & Urgent Care – (800) 777-7904

Option 1

Medical Advice/Appointments –  (703) 359-7878, (800) 777-7904, TTY (703) 359-7616

Provider Referrals and Authorizations – (800) 810-4766

Locate KP Medical Centers and Providers – (888) 225-7202 or kp.org

ER, Medical, Pharmacy Claims Address –
Kaiser Permanente, P.O. Box 371860
Denver, CO 80237-9998

Options 2 and 3

PHCS or MultiPlan Provider Precertification (PA) – (888) 567-6847
Locate Pharmacies – (800) 788-2949

Locate Option 2 Providers by Location:

Kaiser Permanente States:  for care within CA, CO, GA, HI, MD, OR, VA, WA and DC call (888) 220-6010 or visit PHCS and Multiplan Networks

Non-Kaiser Permanente States:  The CignaPPONetwork* only provides access to care in non-Kaiser Permanente States.

ER, Medical Claims Address –
Kaiser Permanente, P.O. Box 371860
Denver, CO 80237-9998

Pharmacy Claims Address –
MedImpact Healthcare Systems, Inc,
PO Box 509098
San Diego, CA 92150-9098