Onboarding Employees and Groups
We value your business and our new Flexible Choice members. You can be confident we’ll make your implementation easy and your customer service exceptional.
Onboarding your group
All groups that purchase Flexible Choice are installed or built into the KP system within 10 days of receiving an alert that a group has enrolled to the plan.
The three major milestones that are monitored are:
- Validation of a group’s submission documents by Underwriting
- Configuration of a group’s plan benefits by our Benefits Department (BDM)
- Group Contract set-up (build) by our Group DataBase partner (GDB)
KP will have an implementation meeting shortly after receipt of a new case alert.
Implementing and installing Flexible Choice
The KP consultant who attends your implementation meeting will be your group’s main point of contact for all installation questions and acts to resolve any issues that could interfere with a timely group implementation. After implementation, your account will transition to a long-term management team. The KP consultant who attends your implementation meeting will be your group’s main point of contact for the first 30 days.
Welcoming new employees/members
We value your business and our new Flexible Choice members. You can be confident we’ll work with members to make sure they understand how it works and can take advantage of its benefits. Onboarding includes:
- Comprehensive New Member Reference Guides
- An onboarding call from dedicated Choice Product Customer Service Representatives
- Our dedicated member services line is available with extended hours to assist member needs including assessing medical needs, making appointments, transferring of prescriptions, and more