Member Support

Customer Service:

• Call 1-888-225-7202 (TTY 711), Monday through Friday, 8 a.m. to 6:00 p.m., Eastern time.

For In-Network Benefits:

Urgent Care

• For information on Urgent Care in the Maryland, Virginia, and Washington D.C. areas, click here.

Medical Advice/Appointments

• Washington Metro Area: 703-359-7878 (TTY 711)
• Outside Washington Metro Area: 1-800-777-7904 (TTY 711)
• If you have a network physician, contact your doctor’s office directly.
• You can visit kp.org/travel or call the away from home travel line at 1-951-268- 3900 for all of your options.

 For Out-of-Network Benefits:

Preauthorization

• For preauthorization call Customer Service at 1-888-225-7202 (TTY 711).

Claims

• Send your itemized bill and receipts to the following address:

National Claims Administration Mid-Atlantic States
P.O. Box 371860
Denver, CO 80237-9998