Onboarding Employees and Groups
We value your business and our new members. You can be confident we’ll make your implementation easy and your customer service exceptional.
Onboarding your group
All groups that purchase Kaiser Permanente Plus and Deductible Kaiser Permanente Plus are installed or built into the Kaiser Permanente system.
The three major milestones that are monitored are:
- Validation of a group’s submission documents by Underwriting
- Configuration of a group’s plan benefits by our Benefits Department (BDM)
- Group contract setup (build) by our group database partner (GDB)
Kaiser Permanente will have an implementation meeting shortly after receipt of a new case alert.
Implementing and installing
The Kaiser Permanente consultant who attends your implementation meeting will be your group’s main point of contact for all installation questions and acts to resolve any issues that could interfere with a timely group implementation. After implementation, your account will transition to a long-term management team. The Kaiser Permanente consultant who attends your implementation meeting will be your group’s main point of contact for the first 30 days.
Welcoming new employees/members
We value your business and our new members. You can be confident that we’ll work with members to make sure they understand how it works and can take advantage of its benefits. Onboarding includes:
- Comprehensive new member welcome handbooks
- A welcome call that lets members know how to get started with their plan
- Our help line with extended hours for any questions, from accessing care to transferring prescriptions.