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Employer and Broker Support

Employer Support

Please contact your group’s case installation consultant if you have any questions about end-to-end implementation activities within the first 30 days of your company’s effective date.

Employer & Broker Services

Employer & Broker Services (EBS) is a specialized support team established to improve our customers’ experience. If you need assistance, our team of specialists can work with you to quickly resolve any escalated service issues. We can assist with any operational requests including (but not limited to) the following:

Access to care, Referral/Authorization
Benefit and claim payment concerns
Other resolved matters, discrepancies, or issues

To reach Employer & Broker Services, please call 1-855-327-0507 (TTY 711), Monday through Friday, 9 a.m. to 5 p.m. Eastern Time, or email mas-ebs@kp.org.

Account Management Team

Your account management team will provide you with day-to-day support. Please contact your account manager or associate account manager for support in strategic planning and development, enrollment meetings, or other needs regarding your plan.