Member Support

For Kaiser Permanente Network Benefits:

Urgent Care

• For information on Urgent Care in the Maryland, Virginia, and Washington D.C. areas, click here.

Medical Advice/Appointments

• Washington Metro Area: 703-359-7878 (TTY 711)
• Outside Washington Metro Area: 800-777-7904 (TTY 711)

Customer Service Center

• 888-225-7202 (TTY 711)

For Out-of-Network Benefits:

• Send your itemized bill and receipts to the following address:

Please send Medical Claims to:
Kaiser Foundation Health Plan of the Mid-Atlantic States Inc.
P.O. Box 371860, Denver, CO 80237-9998