Onboarding Employees and Groups
We value your business and our new Added Choice members. You can be confident we’ll make your implementation easy and your customer service exceptional.
Onboarding your group
All groups that purchase Added Choice will be assigned a Customer Implementation Manager to manage the installation of the account.
The three major milestones that are monitored are:
- Rates and benefits configured and validated in KP systems
- Eligibility is loaded timely and accurately so members can access services
- ID cards are mailed once member is enrolled
Implementing and installing Added Choice
Your Customer Implementation Consultant will schedule an implementation meeting with you and your broker to review the administrative details of your account and set expectations for a successful implementation. The Implementation Consultant who facilitates your implementation meeting will be your group’s main point of contact for all installation questions and acts to resolve any issues that could interfere with a timely group implementation. 30 days after your effective date, your account will transition to a long-term management team, Employer Broker Services (EBS), to provide assistance to you and your broker.
Welcoming new employees/members
You can be confident we’ll work with members to make sure they understand how their plan works and can take advantage of its benefits. Onboarding includes:
- Comprehensive New Member Reference Guides
- An onboarding call from dedicated Choice Product Customer Service Representatives
- Our dedicated member services line is available with extended hours to assist member needs including assessing medical needs, making appointments, transferring of prescriptions, and more