Member Support

Customer Service:

• Call 1-888-225-7202 (TTY 711), Monday through Friday, 8:00 a.m. to 6 p.m., Eastern time.

For in-network and out-of-network benefits:

• Submit ER and Medical claims to:

Kaiser Permanente
P.O. Box 371860
Denver, CO 80237-9998

Precertification:

• Call Permanente Advantage at 1-888-567-6847

Locate Pharmacies:

• Call 1-800-788-2949

Pharmacy Claims Address:

• Submit Pharmacy claims to:

MedImpact Healthcare Systems, Inc.
PO Box 509098
San Diego, CA 92150-9098

Locate in-network providers:

• Call 1-888-220-6010 or multiplan.com/kpmas
• Call Customer Service at 1-888-225-7202 (TTY 711), Monday through Friday 8:00 a.m. to 6 p.m., Eastern time to locate Cigna Healthcare PPO Network providers

Kaiser Permanente Insurance Company (KPIC), a subsidiary of Kaiser Foundation Health Plan, Inc. (KFHP), underwrites the In-Network PPO Tier (Option 1) and Out-of-Network Tier (Option 2).